Refund Policy

At Winters Wild Soaps & Scents, LLC, your satisfaction is important to us. Due to the nature of our handcrafted personal care products, we do not accept returns or offer refunds once a product has been opened or used.

 

However, if you receive a product that is damaged, incorrect, or defective, please contact us within 7 days of delivery. We will gladly work with you to resolve the issue by offering a replacement or store credit when appropriate.

 

To be eligible for a replacement or credit:

 

• Contact us at winterswildsoapsandscents@gmail.com with your order number and a photo of the issue.

• The product must be unused and in its original packaging (when applicable).

• Claims made after 7 days of delivery may not be eligible for resolution.

 

 

All sales are final on soaps, body butters, wax melts, and sugar scrubs.

We appreciate your understanding and support of our small business.